Describe company culture, code of ethics, outstanding achievements, awards or recognition received. Does your firm have a stated philosophy and/or mission?

Indiana Trust and Investment Management Company was legally organized as a regulated financial institution, chartered in December 1988 as a corporate fiduciary under the Indiana banking statutes. Functionally, it is a professional services firm with a diversified trust practice serving markets in northern and central Indiana, as well as southwestern lower Michigan. All of the firm’s trust and investment professionals have served in similar capacities in the trust departments of commercial banks, some for many years. The company is managed using a professional firm model.

The principals of Indiana Trust and Investment Management Company have long been respected leaders in their communities and professions, occupying leadership positions on the boards of arts, health care, and educational institutions, as well as professional associations and trade groups.

Indiana Trust and Investment Management Company’s mission has to do with providing clients with financial peace of mind. Our working philosophy and code of ethics can be characterized as a passionate concern with meeting current and future client needs, including the multigenerational needs of families. This is coupled with a duty of undivided loyalty to clients that is expected of a fiduciary. We will enter into no transaction with or on behalf of our clients wherein our interests and those of our clients are not coextensive, and will accept financial remuneration from no persons other than our clients.

In order to guarantee a structure within which that stated philosophy can be rigorously practiced, we feel that it is necessary for Indiana Trust and Investment Management Company to be controlled by those people responsible for providing services to clients, and for the company not to be affiliated with any other financial services firm.

We expect that our trust practitioners will continue to advance their knowledge and skills in their professional specialties, primarily finance, law, and the management of technology, to allow Indiana Trust and Investment Management Company to continue to enhance its level of service to clients.

Do you have a defined client service procedure? If so, please describe it or provide a copy of the workflow process.

Subsequent Meetings:
Continuation of above, together with new agenda matters, as identified by the family and advisors.

Describe how your firm develops investment objectives, investment policy and guidelines. How do you assess risk tolerance?

Through a series of client discussions and interviews, the professionals at Indiana Trust and Investment Management Company develop an understanding of the client’s needs and objectives both in human terms and investment terms.

The process of determining investment objectives for each client considers the following:

• Risk Tolerance – willingness and ability to assume volatility
• Investment Time Horizon
• Liquidity Needs
• Desired Rate of Return – desired vs. required
• Capital Market Assumptions – levels of interest rates, inflation, and real returns on equities

By evaluating the likely financial outcome of each level of risk with the client, we narrow the portfolio choices down to a recommendation.

Describe your firm’s philosophy and approach to asset allocation.

Indiana Trust and Investment Management Company’s approach to investment management is to broadly diversify a portfolio by asset class, investment style and manager. The implementation of this multi-level diversification process for equities employs large capitalization growth stocks. Further equity diversification is achieved through the use of specific style mutual funds including small/mid capitalization, established international market equities, emerging market international equities and real estate securities. The fixed income portfolio is individual issues diversified by maturity and sector together with institutional bond funds.

How does your firm approach a portfolio that is sensitive to taxes (specifically with regard to asset allocation, portfolio construction, and rebalancing)?

We are extremely sensitive to taxes and our portfolio optimization process leads us to the most tax efficient asset allocation for taxable accounts. Tax-aware manager alternatives are available in many of the asset classes we employ. Individual securities or funds with embedded capital gains are factored into the asset allocation process, providing for appropriate diversification by asset class to control portfolio volatility as well as assure the ability to rebalance the portfolio effectively. Rebalancing is a key component of our investment management process and structuring portfolios appropriately is a critical element in our success.

How do you ensure confidentiality with your client relationships?

The highest priority for clients of Indiana Trust and Investment Management Company is confidentiality. Accordingly, we approach client relationships with that expectation in mind.

The business nature and ownership of Indiana Trust and Investment Management Company “ensures” confidentiality. The revenue of Indiana Trust and Investment Management Company is and always has been generated by fees for acting as trustee. Indiana Trust and Investment Management Company sells no financial products and has no business arrangements with any financial services entity designed to generate revenue for the company. Each client represents the life stream of our existence. Additionally, every employee at Indiana Trust and Investment Management Company is an owner.

How frequently do you send mail to your clients? Can the client opt to receive statements and other materials electronically?

The priority of each employee-owner is to continue each client relationship. Satisfying the client priority of confidentiality comes easily to Indiana Trust and Investment Management Company.

The clients of Indiana Trust and Investment Management Company ultimately determine how much regular mail they will receive.

Paper statements, regular client correspondence, newsletters and performance reporting can be transmitted electronically to clients. In addition, the report preferences of individual family members can be differentiated and met by the client service manager.

What has been your history of fee increases over the past five years?

Since our 1988 inception, rates have increased once, occurring in 2002.

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